Company Overview
Front, founded in 2013 by Mathilde Collin and Laurent Perrin and headquartered in San Francisco, CA, is a customer communication platform that unifies email, live chat, social media, and SMS into a shared inbox for team-based collaboration, enabling businesses to handle customer conversations more efficiently.
Related providers: front
Core Products
| Product | Description |
|---|---|
| Front (Shared Inbox) | Collaborative platform integrating email, chat, and social into a unified shared inbox |
| Front Analytics | Customer communication analytics and multi-dimensional reporting tool |
| Front Workflows | Automation engine for message routing, rule-based triggers, and assignment |
| Front Integrations | Third-party integrations including Salesforce, Slack, Jira, and more |
| Front API | Open API for custom integrations and extended development |
Core Strengths
Shared Inbox: Handle multi-channel customer messages collaboratively in a single interface, eliminating duplicate replies and boosting team efficiency
Smart Automation: Custom rules, tags, and workflows for auto-categorizing and assigning customer messages
Deep Integrations: Seamless connections with CRM, project management, and collaboration tools
Analytics: Multi-dimensional insights on message volume, response time, and customer satisfaction
Key Milestones
- 2013: Front founded in San Francisco
- 2015: Launched core shared inbox feature
- 2017: Completed Series B funding, accelerated product development
- 2026: Continues to enhance the customer communication platform for global enterprises
Market Position
Front's main competitors in the customer communication platform market include:
| Competitor | Segment |
|---|---|
| Intercom | Customer communication & messaging platform |
| Zendesk | Customer service & support ticketing |
| Help Scout | Email support & help desk |
| Freshdesk | Customer support ticketing system |
| Gorgias | E-commerce customer support platform |
| Kustomer | Omnichannel customer service platform |
