Company Overview

Tawk.to was founded in 2012 by Robert G. Crooks, Vladislav Zhygulin, and Gil Hegmann, headquartered in Henderson, Nevada, USA. Tawk.to is one of the world's most popular free live chat tools, operating on a freemium model with over 2 million users. The platform provides comprehensive customer communication solutions including live chat, knowledge base, ticketing, AI-powered bot, and CRM.

Related providers: Tawk.to Support

Core Products

  • Tawk.to Live Chat: Free website live chat with proactive invites, file sharing, pre-chat forms, and multi-language support
  • Tawk.to Knowledge Base: Self-service help center builder with article management, categorization, and SEO optimization
  • Tawk.to Ticketing: Structured customer request management with auto-assignment, priority levels, and SLA tracking
  • Tawk.to AI: AI-powered smart chatbot with intent recognition, auto-replies, and knowledge base integration
  • Tawk.to CRM: Lightweight customer relationship management with contact tagging, history, and behavior tracking

Core Strengths

Permanently Free Core Features: Live chat, knowledge base, and ticketing are free forever — dramatically lowering customer support costs for SMBs
2M+ User Ecosystem: Large user base and active community with rich plugin marketplace and third-party integrations
Multi-Platform Coverage: Web, iOS, Android, WordPress, Shopify, Wix, and dozens of other platforms and CMS
AI-Powered Support: Built-in AI chatbot at no extra cost, enabling automated responses and intelligent routing

Key Milestones

  • 2012：Tawk.to founded in Henderson, Nevada, USA by Robert G. Crooks, Vladislav Zhygulin, and Gil Hegmann
  • 2014：Launched free live chat service, rapidly adopted by SMBs worldwide
  • 2018：Surpassed 1 million users; added Knowledge Base and Ticketing modules
  • 2021：Launched AI chatbot, expanding the free product line further
  • 2024：Released CRM module; surpassed 2 million users
  • 2026：Continues to enhance AI capabilities and multi-language support, solidifying leadership in the free customer support market

Market Position

Tawk.to competes with the following providers in the free live chat and customer communication market:

  • Crisp：Lightweight customer messaging platform for SMBs
  • Intercom：Enterprise customer communication platform with messaging, help center, and AI automation
  • Freshdesk：Freshworks' customer support ticketing system known for affordability and multi-channel support
  • Zendesk：Global leader in customer service and ticketing platforms
  • LiveChat：Polish help desk and live chat software provider