Company Overview

AfterShip was founded in 2012 and is headquartered in Hong Kong. It is a leading post-purchase experience platform covering 1,100+ carriers across 230+ countries.

Related providers: AfterShip Payments

Core Products

  • AfterShip Tracking: unified API for package tracking across 1,100+ carriers
  • AfterShip Returns Center: self-serve returns portal and automated refunds
  • AfterShip Payments: payment acquiring built on Stripe's technology stack
  • Mobile SDKs: iOS/Android branded tracking pages and return portals

Core Strengths

Carrier network: 1,100+ carriers across 230+ countries
Branded tracking: custom domains and branded pages with 3x longer session times
Returns automation: return cycles reduced from 7 days to 48 hours

History

  • 2012: AfterShip founded in Hong Kong, starting as a package tracking API
  • 2024: Launched AfterShip Payments, extending into payment acquiring
  • 2026: Serving over 100,000 merchants across major e-commerce platforms

Market Position

AfterShip competes with the following providers in post-purchase experience and tracking:

  • 17TRACK: focused on tracking queries, a direct competitor
  • Narvar: North American post-purchase experience platform
  • Route: order tracking and post-purchase experience for DTC brands