Company Overview
EngageBay was founded in 2016 and is headquartered in California, USA. It is an all-in-one marketing, sales, and support platform for SMBs. EngageBay offers Marketing Bay (marketing automation), Sales Bay (CRM), Support Bay (helpdesk), and Chat Bay (live chat) as four core modules covering the complete customer lifecycle.
As of 2026, EngageBay serves over 150,000 business customers across SaaS, e-commerce, education, real estate, and consulting industries.
Core Products
- Marketing Bay: Email marketing, SMS, social media, web push, landing pages
- Sales Bay: Contact management, deal pipelines, task management, email tracking
- Support Bay: Ticket management, knowledge base, automated assignment
- Chat Bay: Live chat, chatbots, proactive invites
Core Strengths
All-in-One Integration: CRM, marketing automation and support unified in one platform
Cost-Effective: Full functionality at 50-80% lower cost than competitors
Free CRM: Free tier supports 1,000 contacts with full CRM features
Open Integration: 400+ native integrations and open REST API
