Company Overview

LiveChat was founded in 2002 by Mariusz Ciepły and Grzegorz Ciepły, headquartered in Wrocław, Poland. LiveChat is Poland's leading live chat and help desk software provider, publicly listed on the Warsaw Stock Exchange (ticker: LVC). As part of the Text.com product family, LiveChat serves over 36,000 business customers worldwide with an integrated customer service solution combining live chat, chatbot, help desk, and knowledge base.

Related providers: LiveChat Support

Core Products

  • LiveChat: Professional website live chat with proactive invites, visitor monitoring, file sharing, satisfaction ratings, and in-depth analytics
  • ChatBot: Visual drag-and-drop chatbot builder with AI natural language processing, seamlessly integrating with LiveChat for human-bot collaboration
  • HelpDesk: Multi-channel ticketing system consolidating email, chat, and social media requests with auto-assignment and SLA management
  • KnowledgeBase: Self-service help center and knowledge base builder with article management and SEO optimization

Core Strengths

Text.com Product Ecosystem: LiveChat, ChatBot, HelpDesk, and KnowledgeBase work seamlessly together for a complete customer service workflow
Publicly Listed: Warsaw Stock Exchange listed (LVC) — financial transparency and sustained product investment
Deep Analytics: Built-in reporting and analysis for agent performance, customer satisfaction, and business insights
Trusted by Enterprises: 36,000+ business customers across e-commerce, SaaS, finance, education, and more

Key Milestones

  • 2002：LiveChat founded in Wrocław, Poland by Mariusz Ciepły and Grzegorz Ciepły as a website live chat tool
  • 2014：Listed on the Warsaw Stock Exchange (WSE) under ticker LVC
  • 2019：Launched ChatBot product, entering the AI chatbot market
  • 2021：Acquired HelpDesk, expanding the help desk product line; rebranded under the Text.com product family
  • 2023：Launched KnowledgeBase, completing the customer service ecosystem
  • 2026：Continues to deepen AI capabilities and optimize omnichannel customer service experiences

Market Position

LiveChat competes with the following providers in the live chat and help desk software market:

  • Intercom：Enterprise customer communication platform with messaging, help center, and AI automation
  • Zendesk：Global leader in customer service and ticketing platforms
  • Freshdesk：Freshworks' customer support software known for affordability and multi-channel support
  • Crisp：Lightweight customer messaging platform for SMBs
  • Tawk.to：Free live chat tool with a freemium business model