Company Overview
Nextiva was founded in 2008 by Tomas Gorny in Scottsdale, Arizona, USA. It is a leading global provider of VoIP business phone systems and Unified Communications as a Service (UCaaS). Nextiva delivers integrated intelligent communication solutions covering cloud phone systems, video meetings, contact centers, and customer relationship management (CRM).
Trusted by over 100,000 business customers worldwide, Nextiva is recognized for its high reliability (99.999% uptime SLA) and exceptional customer support. It has been consistently positioned as a Leader in the Gartner Magic Quadrant for UCaaS.
Core Products
| Product | Type | Description |
|---|---|---|
| Nextiva Voice | Cloud Phone System | Enterprise VoIP business phone with smart call routing, auto attendant, voicemail-to-text |
| Nextiva Video Meetings | Video Conferencing | HD video conferencing and screen sharing for up to 250 participants |
| Nextiva Contact Center | Contact Center | Omnichannel cloud contact center integrating voice, chat, email, and social media |
| Nextiva CRM | Customer Management | Built-in CRM bridging communications and customer data to boost sales and service |
| Nextiva Fax | Cloud Fax | Online efax service eliminating the need for traditional fax hardware |
| Nextiva Analytics | Analytics Platform | Communication data analytics and reporting to optimize business communication strategies |
Core Strengths
Enterprise-Grade Reliability: 99.999% uptime SLA ensuring business continuity
All-in-One Platform: Phone, video, contact center, and CRM integrated on a single platform
Exceptional Support: US-based 24/7 customer support with industry-leading NPS scores
Flexible Scaling: Configurable for small teams to large enterprises
Security & Compliance: SOC 2 Type II certified, end-to-end encryption, HIPAA compliant
Key Milestones
- 2008: Tomas Gorny founded Nextiva in Scottsdale, Arizona
- 2010: Launched cloud PBX phone system, entering the VoIP market
- 2015: Surpassed 50,000 customers; named one of fastest-growing companies by Inc. Magazine
- 2018: Launched Nextiva Contact Center omnichannel solution
- 2020: Launched Nextiva Video Meetings to meet remote work demand
- 2021: Launched Nextiva CRM, deeply integrating communications with customer data
- 2023: Ranked as a Gartner UCaaS Magic Quadrant Leader for the fifth consecutive year
- 2024+: Continued AI-driven intelligent communication enhancement and global expansion
Market Position & Competitors
Nextiva holds a strong position in the Unified Communications as a Service (UCaaS) market:
- RingCentral: Leading UCaaS platform with messaging, video, and phone capabilities
- Vonage: Cloud communications API and UCaaS provider, acquired by Ericsson
- 8x8: Integrated UCaaS and CPaaS cloud communications platform
- Dialpad: AI-driven cloud communications platform with intelligent voice analytics
- GoToConnect: Unified communications solution by GoTo (formerly LogMeIn)
- Zoom Phone: Cloud phone system leveraging the Zoom video conferencing ecosystem
