Overview

Founded in 2018 and headquartered in Sao Paulo, Brazil, Getnet is the acquiring arm of Santander. Getnet provides merchants across Brazil and Latin America with integrated card acquiring, POS terminals, online payments and payment processing, leveraging Santander's banking network and settlement capabilities to become a major player in Brazil's local acquiring market.

Getnet serves retail, hospitality, e-commerce and SMBs with full-channel acquiring from offline POS to online payments. As a bank-backed acquirer, Getnet excels in settlement stability, financial service integration and merchant credit, making it a strong choice for merchants running offline and online businesses in Brazil.

Key Strengths

  • Bank-Backed: Part of Santander serving 3M+ merchants across Latin America, with a stable clearing and settlement system that protects merchant funds.
  • Full-Channel Acquiring: Covers POS terminals, online payments and mobile payments across 10+ card schemes and local methods for integrated online-offline operations.
  • Deep Local Market Focus: Serves 10+ countries across Brazil and Latin America with deep familiarity with local payment and settlement rules.
  • Financial Service Integration: Combines Santander accounts, credit and financing for a one-stop financial experience across 500K+ merchants.
  • Merchant Support: Local sales and technical support teams with 24/7 merchant service.

Product Ecosystem

POS Terminals

Getnet offers a range of POS terminals supporting card, NFC and QR payments for offline scenarios such as restaurants and retail, covering major card schemes and local payment methods.

Online Payments

Getnet provides an online payment gateway and hosted checkout supporting cards and Pix, integrable into e-commerce platforms and independent sites. See the integration approach in website payment integration guide.

Acquiring & Processing

Leveraging the Santander acquiring network, Getnet provides transaction authorization, settlement and reconciliation, with flexible options such as multi-day and D+1 settlement.

Financial Services

Getnet integrates Santander accounts, credit and insurance so merchants can manage funds and business data on one platform.

Limitations

  • Regional Focus: Core market is Brazil and Latin America, with limited localization for international merchants and cross-border acquiring.
  • Onboarding Thresholds: International merchant onboarding and compliance review are strict, lengthening the initial integration process.
  • Pricing Transparency: Public rate information is scarce, pricing requires negotiation, and cost assessment is difficult.
  • Smaller Developer Ecosystem: Developer-facing API documentation and community support are limited compared with platforms like Stripe.

Use Cases

  • Brazilian Local Retail & Hospitality (★★★★★): Integrated POS terminals and acquiring for offline merchants.
  • Online-Offline Hybrid Merchants （★★★★☆）: Full-channel acquiring for O2O operations.
  • Brazilian SMBs （★★★★☆）: Settlement and banking financial services simplify fund management.
  • Latin America Regional Expansion （★★★★☆）: Santander network coverage across LATAM.
  • Pure International/Cross-Border Business （★★★☆☆）: Core value is Brazil-focused; choose global acquirers like Adyen for cross-border.

Pricing

Service Reference Rate Notes
POS acquiring ~1.5%-3.0% Varies by card scheme and industry
Online payments ~2.0%-3.5% Billed by transaction type
Pix instant payments Low fee Brazil central bank instant payments
Terminal equipment Purchase or lease Depends on model
Monthly/service fee Some plans Requires negotiation

Note: Reference rates only; actual quotes prevail. For more comparisons see payment gateway rate comparison.

FAQ

  • Is Getnet a bank? No — Getnet is the acquiring and payments arm of Santander, focused on card acquiring, POS terminals and online payments for merchants, and can integrate Santander banking financial services; see Payment Gateway Rate Comparison.

  • Does Getnet support online payments? Yes. Getnet provides an online payment gateway and hosted checkout supporting cards and Pix, integrable into e-commerce platforms; see Payment Gateway API Integration Comparison.

  • Can Chinese merchants use Getnet? Getnet primarily serves Brazilian and Latin American local merchants, with high onboarding and compliance thresholds for international merchants. For cross-border merchants targeting Brazilian consumers, consider Braspag or dLocal, which are more international-merchant friendly.

  • What is the difference between Getnet and Cielo? Getnet is backed by Santander, while Cielo is an independent Brazilian acquiring giant (parent of Braspag). Both are major Brazilian acquirers; the choice depends on your industry, rates and settlement needs; see Cross-border Payment Platform Comparison.

  • What are Getnet's settlement cycles? Getnet offers flexible settlement options including daily and weekly cycles; exact cycles and rates are confirmed with the official team at onboarding; see Cross-Border Collection Comparison.