Overview

Splashtop was founded in 2006 with headquarters in San Jose, California, USA, and is a leading provider of remote desktop and remote access solutions. Official data shows it serves 300,000+ businesses and 30 million+ users worldwide. Splashtop is known for high-performance, low-latency remote connections with 4K resolution and 60fps high-frame-rate streaming, widely used for remote work, IT remote support, and personal device access.

Compared with competitors such as TeamViewer and LogMeIn, Splashtop enters the market with better value: the Personal plan is free for non-commercial use and Business Access starts at $5/user/month, while maintaining enterprise-grade security such as 256-bit AES encryption and device-level authentication. It is a cost-effective choice for a remote team toolchain and for IT support teams.

Key Strengths

  • High-performance remote streaming: 4K resolution, 60fps high frame rate, and low latency with multi-monitor, audio, and USB device redirection for a near-local experience.
  • Strong value pricing: Business Access starts at $5/user/month (annual) and the Personal plan is free, significantly lower than TeamViewer and others, suiting budget-conscious teams.
  • Enterprise-grade security: 256-bit AES encryption, device-level authentication, two-factor authentication, and session audit, with SSO and device groups on Business Access Pro.
  • Cross-platform coverage: Windows/macOS/Linux/iOS/Android/ChromeOS, letting you access office computers from anywhere.
  • Complete remote support product line: Remote Support, SOS on-demand support, and Enterprise cover scenarios from individuals to MSPs.

Product Ecosystem

Business Access

A remote access solution for individuals and businesses; Solo supports 1 user and Pro supports multiple users with SSO and device groups, suited to remote work.

Remote Support

An unattended remote support solution for IT teams with bulk deployment, session recording, and permission control, starting at $10/user/month.

SOS

On-demand remote support for instantly assisting customers and colleagues without pre-installing a client, suited to customer service and temporary support.

Enterprise

An enterprise solution for large organizations with SSO, device groups, session audit, and a central management console.

Secure Workspace (formerly Gateway)

A zero-trust secure remote access gateway for remotely accessing internal applications and network resources; see zero-trust architecture.

Personal and Mirroring360

Personal is free for non-commercial use; Mirroring360 provides screen mirroring for education and meetings.

Limitations

  • Limited brand awareness: Compared with TeamViewer and LogMeIn, Splashtop still lags in enterprise procurement awareness and needs more trust-building.
  • Clear free-plan limits: The Personal plan is free but limited to non-commercial use and device count; any commercial scenario requires a paid plan.
  • Advanced features in higher tiers: SSO, device groups, and session audit are concentrated in Business Access Pro and above, so the basic plan is limited.
  • Mainland China access needs testing: Node coverage in mainland China is limited, so remote connection latency should be verified against the actual network environment.

Use Cases

  • Remote work (★★★★★): Employees access office computers remotely with a 4K/60fps near-local experience.
  • IT remote support (★★★★★): Remote Support and SOS handle unattended and on-demand assistance; see the remote team collaboration tools comparison.
  • Personal device access （★★★★☆）: The free Personal plan covers home and personal device remote access.
  • Enterprise centralized management （★★★★☆）: The Enterprise plan provides SSO, device groups, and centralized control.
  • Organizations prioritizing brand recognition （★★★☆☆）: Compare TeamViewer and LogMeIn before deciding.

Pricing

Plan Price Key Features
Personal $0 Free for non-commercial use, up to 2 devices
Business Access Solo $5/user/month (annual) Remote access for 1 user
Business Access Pro $6.99/user/month (annual) Multi-user, SSO, device groups
Remote Support $10/user/month (annual) Unattended remote support
Enterprise Custom SSO, audit, centralized management

Note: Prices are published standard annual-billing rates; Enterprise requires a sales quote. See the official website for details.

FAQ

  • Can the Splashtop free plan be used commercially? No. The free Personal plan is limited to personal non-commercial use with a device cap; any commercial scenario requires Business Access or Remote Support and other paid plans; see SaaS billing best practices.

  • Is Splashtop secure? Yes. It uses 256-bit AES encryption, device-level authentication, and two-factor authentication, with SSO and session audit on Pro and above, meeting enterprise remote access security requirements; see implementing two-factor authentication.

  • How do you choose between Splashtop and TeamViewer? Splashtop offers better value (Business Access from $5/user/month) with comparable performance and security; TeamViewer has a more mature brand and more complete features but higher prices. Evaluate based on budget and feature needs; see the remote team toolchain.

  • Which devices does Splashtop support? It supports Windows, macOS, Linux, iOS, Android, and ChromeOS, allowing remote connections between any devices; see remote team management tools.

  • Is Splashtop suitable for remote support? Yes. Remote Support enables unattended and bulk deployment, and SOS provides on-demand assistance, suiting IT support teams and MSPs; see zero trust architecture.