Tidio is an AI-powered customer service platform founded in 2013 in Poland, trusted by 300k+ businesses. The Lyro AI agent automatically solves up to 67% of common questions, and the free plan includes 50 billable conversations per month with 10 seats, making it a top ecommerce support choice for Shopify and WordPress.
Olark is a lightweight live-chat customer service tool from San Francisco, live since 2009 and serving 10,000+ SMBs, embedding via one JavaScript snippet with visitor monitoring and CRM integrations for low-friction support.
Gladly is a people-centric conversational customer service platform founded in 2014 in San Francisco, serving large retail brands such as Ulta Beauty and Tory Burch. Omnichannel customer profiles with AI assistance turn every interaction into customer lifetime value.
FreeCamp is a 100% free, open source and self-hosted online customer service chat platform, providing live chat and basic ticketing via a website plugin. Ideal for budget-limited startups seeking private deployment.
Chatra is a lightweight live chat and online customer service tool for small ecommerce businesses. The free plan includes 1 seat with unlimited messages, plus proactive chat, visitor tracking, and mobile responses, with integrations for 15+ platforms including Shopify and WordPress.
LiveChat is real-time customer service software founded in Wroclaw, Poland in 2002, listed on the Warsaw Stock Exchange (LVC) and now part of the Text.com family, serving over 36,000 businesses. It provides live chat, AI chatbots, ticketing, and analytics with 200+ integrations for e-commerce and SaaS support.
ClickDesk is a live chat and online customer service tool for small businesses, starting at about $19.99/month with 3 seats. It offers visitor tracking, a unified social inbox, and a knowledge base for ecommerce and service sites, though product updates have slowed.