Company Overview
UserVoice is a customer feedback and help desk platform best known for its "Feedback Boards" — a product that helps companies collect, prioritize, and manage feature requests from customers. Founded in 2008 by Richard White, Jason Putorti, Eric Pinzur, and Michael Rispoli, UserVoice is headquartered in San Francisco, California, USA.
UserVoice uniquely bridges the gap between customer feedback management and service desk ticketing, enabling product teams to surface user needs directly from support conversations and make data-driven product decisions. The platform also supports Net Promoter Score (NPS) surveys to help businesses measure customer loyalty.
Core Products
UserVoice offers the following core products and services:
| Product/Service | Description |
|---|---|
| UserVoice Feedback Management | Core product for collecting, voting, and prioritizing feature requests into product roadmaps |
| UserVoice Help Desk | Ticket-based customer support system integrated with feedback data |
| UserVoice Guides | Knowledge base builder enabling customer self-service |
| UserVoice Forums | Public community forums for users to submit and discuss feature requests |
| UserVoice NPS | Net Promoter Score surveys and analytics for tracking customer loyalty |
| UserVoice API | RESTful API for integrating feedback data with external systems |
Key Competitors
UserVoice competes with the following products in the global customer feedback and product management market:
- Canny — Feature request collection and roadmap management tool
- GetFeedback (SurveyMonkey) — Customer feedback and survey platform
- Productboard — Product management platform focused on prioritization
- Aha! — Comprehensive product roadmap and strategy management tool
- Freshdesk — Help desk system with feedback management capabilities
- Zendesk — Full-service customer support platform with feedback and self-service features
