Zendesk is a leading global customer service software, founded in 2007 with headquarters in San Francisco, taken private for USD 10.2 billion in 2022, serving 100,000+ enterprise customers with omnichannel ticketing, AI support, and knowledge base solutions.
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Freshdesk is Freshworks' flagship omnichannel help desk platform unifying email, chat, phone, and social media, with a Freddy AI bot that deflects up to 86% of requests, serving 74,000+ businesses.
Kayako is a help desk platform founded in 2001 in London, UK, unifying email, live chat, phone, and social media into a shared inbox with a built-in knowledge base and CSAT surveys for customer-journey-focused support teams.