Salesforce Commerce Cloud (formerly Demandware) is the leading enterprise cloud commerce platform, founded in 2004 in Boston. Powered by Einstein AI and deeply integrated with Salesforce CRM, it serves over 3,000 global retail brands.
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Zendesk is a leading global customer service software, founded in 2007 with headquarters in San Francisco, taken private for USD 10.2 billion in 2022, serving 100,000+ enterprise customers with omnichannel ticketing, AI support, and knowledge base solutions.
Freshdesk is Freshworks' flagship omnichannel help desk platform unifying email, chat, phone, and social media, with a Freddy AI bot that deflects up to 86% of requests, serving 74,000+ businesses.
Storyblok is a visual headless CMS founded in Linz, Austria in 2017, known for component-based content and in-page live editing, with a free Starter and Growth at $90.75/month billed annually.
Founded in 2010 in New Zealand, Vend is a leading cloud-based retail POS and payment platform. Real-time inventory sync and multi-store management make it a popular choice for brick-and-mortar retailers.
Miseek is an AI-driven omnichannel marketing automation platform headquartered in Canada, helping businesses automate end-to-end marketing from lead capture and nurture to conversion analytics.
Founded in 2000 and headquartered in Sao Paulo, Brazil, VTEX listed on the NYSE in 2020 and is a leading Latin American composable commerce platform serving 2600+ active clients. Its VTEX IO headless architecture and native marketplace support enterprise omnichannel operations and global expansion.
Square eCommerce is Square (Block)'s e-commerce payment collection solution, founded in 2009 in San Francisco. Built on Square Payments at 2.9% + $0.30, it supports online checkout, payment links, and invoices.
Lightspeed, founded in 2005 and headquartered in Montreal, Canada, is an all-in-one retail POS, ecommerce, and payments platform (Lightspeed Commerce) serving 170,000+ locations with over $40B in annual volume.
Founded in the United States in 2016 (formerly Monarch) and consolidated in 2017, Kibo Commerce is a representative composable commerce and order management (OMS) vendor serving 500+ enterprise customers. The platform integrates commerce, OMS, personalization and search, processing more than $10 billion in annual GMV.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
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1 results shownCustomer Service Platform Guide: Live Chat / Ticketing / Knowledge Base
Customer service is key to retaining users. This article compares Zendesk, Intercom, Freshdesk, and Help Scout.