Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
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Zoho is an enterprise software suite provider founded in 1996 and headquartered in Chennai, India, offering 60+ deeply integrated applications covering CRM, email, accounting, and HR, with more than 150,000,000 users worldwide.
Zoho CRM is the core CRM product launched by Zoho in 2005, offering sales automation, marketing automation, and the AI assistant Zia, and winning the 2022 CRM Watchlist with the highest overall score; the free plan supports 3 users, making it a high-value customer relationship management solution.