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Multi-channel

Multi-channel covers related products, services, and industry information, bringing together company profiles, providers, and product options to help readers compare features, pricing, use cases, and current market developments.

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Contentful

Germany

Contentful is a headless CMS platform founded in Berlin in 2013, valued at over $3 billion after its 2022 Series F round and serving brands such as Spotify and Audi. It delivers structured content to any channel including Web, App and IoT via REST/GraphQL APIs.

Brevo

France

Brevo (formerly Sendinblue) is a French all-in-one marketing platform integrating email, SMS, WhatsApp, chat, and CRM. Free plan offers 300 emails/day with unlimited contacts.

TriggerSmart

United States

TriggerSmart is a triggered marketing automation platform headquartered in the United States, centered on event-driven and trigger-based automation, helping SMBs achieve precise outreach and automated operations through flexible trigger rules and an open technical architecture.

Omnisend

Lithuania

Omnisend is an e-commerce marketing automation platform headquartered in Vilnius, Lithuania, unifying email, SMS, and push notifications into multi-channel workflows, focused on Shopify, WooCommerce, and BigCommerce sellers.

LiveAgent

United States

LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.

EazyDesk

India

EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.

Deskpro

United Kingdom

Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.

Chaport

Cyprus

Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.

Optimizely

United States

Optimizely is a US enterprise digital experience platform (DXP) formed by merging the 2009 San Francisco experimentation company with Episerver (acquired in 2021), serving 10000+ global brands across content, commerce, A/B testing, and AI optimization.

Magnolia

Switzerland

Magnolia is an enterprise digital experience platform (DXP) founded in Basel, Switzerland in 1997. Built on the Java/Spring stack with a modular architecture and REST/GraphQL dual APIs for Headless/CaaS delivery, it includes DAM, AI and enterprise-grade security for large enterprise multi-channel content.

Zoho CRM

India

Zoho CRM is the core CRM product launched by Zoho in 2005, offering sales automation, marketing automation, and the AI assistant Zia, and winning the 2022 CRM Watchlist with the highest overall score; the free plan supports 3 users, making it a high-value customer relationship management solution.

Wix Stores

Israel

Wix Stores is the native online store app of the Wix platform, founded in 2006 in Tel Aviv, Israel. Merchants can create and manage an online store with 0 code, covering products, inventory, orders, and shipping with multi-channel selling and 50+ payment gateways.