Tidio is an AI-powered customer service platform founded in 2013 in Poland, trusted by 300k+ businesses. The Lyro AI agent automatically solves up to 67% of common questions, and the free plan includes 50 billable conversations per month with 10 seats, making it a top ecommerce support choice for Shopify and WordPress.
Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
Zendesk is a leading global customer service software, founded in 2007 with headquarters in San Francisco, taken private for USD 10.2 billion in 2022, serving 100,000+ enterprise customers with omnichannel ticketing, AI support, and knowledge base solutions.
SSL Dragon is a specialized SSL certificate comparison and purchasing platform, reselling 20+ brands including Sectigo, DigiCert, GlobalSign, Thawte, and GeoTrust, with DV certificates starting at $4.50/year and a unified management dashboard with 7×24 support.
Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
Re:Amaze is a multi-channel support platform founded in the United States in 2014, with a unified inbox covering 6+ channels including email, chat, and social, built-in knowledge base and automation, deep Shopify integration, and Starter plans from $49/month.
Provide Support is a long-established US customer support platform offering live chat and remote desktop support since 1998. From $8.25/operator/month with visitor monitoring and proactive chat, it is a cost-effective choice for website support.
osTicket is one of the most widely used open-source ticketing systems, free under GPLv2 and self-hosted, with over 10 million downloads. Its lightweight architecture and mature SLA and knowledge base make it the go-to for budget-conscious teams.
Olark is a lightweight live-chat customer service tool from San Francisco, live since 2009 and serving 10,000+ SMBs, embedding via one JavaScript snippet with visitor monitoring and CRM integrations for low-friction support.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
Gladly is a people-centric conversational customer service platform founded in 2014 in San Francisco, serving large retail brands such as Ulta Beauty and Tory Burch. Omnichannel customer profiles with AI assistance turn every interaction into customer lifetime value.
Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.
Freshchat is Freshworks' omnichannel customer messaging platform aggregating web, mobile, social, and WhatsApp channels, with a Freddy AI bot that deflects up to 86% of requests, serving 74,000+ businesses.
FreeCamp is a 100% free, open source and self-hosted online customer service chat platform, providing live chat and basic ticketing via a website plugin. Ideal for budget-limited startups seeking private deployment.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
eAssistance Pro is a US-based lightweight website live chat software founded in 2004, supporting 20+ languages with a deployable free plan, visitor tracking, and proactive invitations for fast customer support rollout.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Chatra is a lightweight live chat and online customer service tool for small ecommerce businesses. The free plan includes 1 seat with unlimited messages, plus proactive chat, visitor tracking, and mobile responses, with integrations for 15+ platforms including Shopify and WordPress.