Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
tawk.to is a free live chat and customer support platform founded in 2012 in Nevada, United States, with a permanently free plan supporting unlimited agents and live chat, knowledge base, ticketing, and AI assistance, serving 2,000,000+ users.
LiveChat is real-time customer service software founded in Wroclaw, Poland in 2002, listed on the Warsaw Stock Exchange (LVC) and now part of the Text.com family, serving over 36,000 businesses. It provides live chat, AI chatbots, ticketing, and analytics with 200+ integrations for e-commerce and SaaS support.
Kustomer is an AI-powered customer service platform founded in 2015 in New York, USA, unifying omnichannel interactions in a Customer Timeline, acquired by Meta in 2021, offering AI automation and deep customization for complex support brands.
Kayako is a help desk platform founded in 2001 in London, UK, unifying email, live chat, phone, and social media into a shared inbox with a built-in knowledge base and CSAT surveys for customer-journey-focused support teams.
HubSpot Service Hub is HubSpot's customer service module launched in 2018, deeply integrated with the free CRM and offering ticketing, SLA, knowledge base, omnichannel support, and NPS surveys. The free tier includes basic tickets, and Pro starts at about $100/month.
HappyFox is a help desk and ticketing platform founded in San Francisco in 2011, with its R&D center in Chennai, India. It offers a unified multi-channel inbox, SLA management, visual workflows, a knowledge base, and community forums, suited to mid-to-large enterprise support teams.
Groove HQ is a simple customer service platform founded in the US in 2014 and designed for small teams, built around email ticketing with a knowledge base and customer profiles. Plans start at about $20/month, go live in minutes, and the platform now focuses on e-commerce customer service under Gorgias.
Front is a customer communication operations platform founded in San Francisco in 2013, aggregating 7+ channels in a shared inbox, adopted by 9,300+ businesses with an average ROI of 428%.
Crisp is an all-in-one customer communication platform founded in 2015 in Paris, France, with a free plan for 2 agents and a shared inbox, live chat, knowledge base, and AI chatbot serving 30,000+ companies.
Constant Contact, founded in 1995 and headquartered in Waltham, Massachusetts, is a legacy email marketing platform for small businesses and nonprofits, serving 600,000+ customers.
ClickDesk is a live chat and online customer service tool for small businesses, starting at about $19.99/month with 3 seats. It offers visitor tracking, a unified social inbox, and a knowledge base for ecommerce and service sites, though product updates have slowed.