Chaport

Overview

Chaport is a live chat and customer support platform for small and mid-sized businesses, founded in 2015 by Serg Entelis and Alex Entelis and headquartered in Limassol, Cyprus (the founding team originally from Ukraine). Known for rapid deployment, ease of use, and great value, Chaport helps websites build an online support system at minimal cost and competes directly with tools such as tawk.to and LiveChat.

Chaport uses a "human chat + AI bot" dual-engine architecture: traditional human live chat alongside an AI chatbot that answers common questions and escalates seamlessly when needed. The free plan includes 1 agent with unlimited chats, while paid plans add more agents and advanced features. Proactive Triggers send automated invitation messages based on visitor behavior to lift conversion; see customer service platform guide for selection guidance.

Key Strengths

• Free plan usable long term: 1 agent with unlimited chats and no credit card required, letting solo site owners and micro teams start at zero cost.
• Multi-channel unified inbox: integrates 6+ channels including website chat, Telegram, Facebook Messenger, and Instagram, so agents handle everything in one interface.
• 24/7 AI chatbot: built-in AI answers common questions automatically and escalates to humans when needed, significantly cutting staffing costs at night and outside business hours.
• Proactive triggers: rules based on dwell time, page views, and other behavior automatically invite visitors to chat, effectively increasing how many visitors start conversations.
• Minute-level deployment: paste one snippet into the website with no coding, and go live in about 5 minutes — ideal for teams that want to validate results fast.

Product Ecosystem

Chaport Live Chat

The core product: a website live chat widget with a unified inbox, visitor monitoring, canned responses, file sharing, and chat history. Agents can respond from desktop or mobile; see AI customer service bot guide for auto-reply best practices.

Chaport AI Chatbot

A built-in AI conversation engine that recognizes visitor intent, answers common questions, collects visitor information, and escalates seamlessly to human agents when it cannot help. It suits repetitive scenarios such as product FAQs and pre-sales inquiries.

Chaport Triggers & Automation

Behavior-based triggers (page dwell, scroll depth, specific product pages) automatically start conversations and run automated flows, turning passive waiting into proactive outreach; see workflow automation to build fuller support automation.

Chaport Reporting & API

Reporting on conversation volume, satisfaction, and response time (paid plans), plus a REST API for integrating with CRM and help desk systems; see customer support ticketing systems.

Limitations

• Free plan agent limit: only 1 agent on the free plan; reporting, custom branding, and some automation require paid plans, so costs rise quickly as the team grows.
• Limited AI capabilities: the built-in AI is aimed at simple Q&A and intent recognition, with limited performance in complex multi-turn conversations and deep domain knowledge.
• Smaller ecosystem: fewer integrations than Zendesk or Intercom, and deep customization depends on API development.
• Advanced reports are paid: insight and advanced analytics require an upgrade, while free users get only basic statistics.

Use Cases

• Solo site owners and micro sites (★★★★★): the free plan covers basic support needs and goes live at zero cost.
• SMB online support (★★★★★): a multi-channel unified inbox plus AI bot covers 24/7 support at low cost.
• E-commerce and conversion optimization （★★★★☆）: proactive triggers start conversations from visitor behavior, lifting inquiries and orders.
• Large support teams （★★★☆☆）: agent limits and advanced automation are limited; complex needs should consider Zendesk or Intercom.

Pricing

Note: exact pricing and features are subject to the official website.

FAQ

• Is the Chaport free plan enough? The free plan supports 1 agent with unlimited chats, suitable for solo site owners and micro teams with low conversation volume; upgrade to Pro for more agents, reporting, and custom branding; see customer service platform guide.

• Can the Chaport AI bot replace human agents? Not completely. The AI bot suits answering common questions and collecting information, and escalates complex issues to humans automatically; combining both significantly cuts staffing costs. See AI customer service bot guide for best practices.

• Which channels does Chaport support? A unified inbox covering website chat, Telegram, Facebook Messenger, Instagram, email, and other 6+ channels, so agents handle everything in one interface; see customer support ticketing systems for channel setup ideas.

• Does deploying Chaport require coding? No. Paste a snippet into your website and go live in about 5 minutes; for deep customization, integrate through the open API, and explore more automation in workflow automation.