Groove HQ is a simple customer service platform founded in the US in 2014 and designed for small teams, built around email ticketing with a knowledge base and customer profiles. Plans start at about $20/month, go live in minutes, and the platform now focuses on e-commerce customer service under Gorgias.
Gorgias is an e-commerce support platform founded in San Francisco in 2016, deeply integrated with Shopify, Magento, and BigCommerce and serving over 15,000 merchants. Its AI automation handles about 30% of common inquiries, making it an all-in-one omnichannel support and automation solution.
Crisp is an all-in-one customer communication platform founded in 2015 in Paris, France, with a free plan for 2 agents and a shared inbox, live chat, knowledge base, and AI chatbot serving 30,000+ companies.
ClickDesk is a live chat and online customer service tool for small businesses, starting at about $19.99/month with 3 seats. It offers visitor tracking, a unified social inbox, and a knowledge base for ecommerce and service sites, though product updates have slowed.