Tidio is an AI-powered customer service platform founded in 2013 in Poland, trusted by 300k+ businesses. The Lyro AI agent automatically solves up to 67% of common questions, and the free plan includes 50 billable conversations per month with 10 seats, making it a top ecommerce support choice for Shopify and WordPress.
Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
Re:Amaze is a multi-channel support platform founded in the United States in 2014, with a unified inbox covering 6+ channels including email, chat, and social, built-in knowledge base and automation, deep Shopify integration, and Starter plans from $49/month.
Provide Support is a long-established US customer support platform offering live chat and remote desktop support since 1998. From $8.25/operator/month with visitor monitoring and proactive chat, it is a cost-effective choice for website support.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
FreeCamp is a 100% free, open source and self-hosted online customer service chat platform, providing live chat and basic ticketing via a website plugin. Ideal for budget-limited startups seeking private deployment.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Chatwoot is an open-source customer communication platform founded in 2017 in Mumbai, India; the MIT-licensed community edition is free to self-host, with a 6+ channel unified inbox and cloud plans from $15/agent/month as an open-source Intercom alternative.
Chatra is a lightweight live chat and online customer service tool for small ecommerce businesses. The free plan includes 1 seat with unlimited messages, plus proactive chat, visitor tracking, and mobile responses, with integrations for 15+ platforms including Shopify and WordPress.
Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.
LiveChat is real-time customer service software founded in Wroclaw, Poland in 2002, listed on the Warsaw Stock Exchange (LVC) and now part of the Text.com family, serving over 36,000 businesses. It provides live chat, AI chatbots, ticketing, and analytics with 200+ integrations for e-commerce and SaaS support.
Kayako is a help desk platform founded in 2001 in London, UK, unifying email, live chat, phone, and social media into a shared inbox with a built-in knowledge base and CSAT surveys for customer-journey-focused support teams.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
HappyFox is a help desk and ticketing platform founded in San Francisco in 2011, with its R&D center in Chennai, India. It offers a unified multi-channel inbox, SLA management, visual workflows, a knowledge base, and community forums, suited to mid-to-large enterprise support teams.