Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
Confluence is Atlassian's enterprise team knowledge base and document collaboration platform, founded in Sydney, Australia in 2002; with native Jira integration, a free plan for 10 users, and 1,000+ Marketplace apps.
Notion is an all-in-one workspace from San Francisco, combining notes, databases, wikis and project management with over 100 million users. A free plan is available, Plus costs about $10 per member per month, and it is a popular choice for personal and team knowledge management.
Zendesk is a leading global customer service software, founded in 2007 with headquarters in San Francisco, taken private for USD 10.2 billion in 2022, serving 100,000+ enterprise customers with omnichannel ticketing, AI support, and knowledge base solutions.
Freshdesk is Freshworks' flagship omnichannel help desk platform unifying email, chat, phone, and social media, with a Freddy AI bot that deflects up to 86% of requests, serving 74,000+ businesses.
HubSpot is an all-in-one CRM platform founded in Cambridge, USA, in 2006, with 6 Hubs for marketing, sales, service, and operations serving 200,000+ customers worldwide. The free CRM has unlimited users and the App Marketplace offers 1,500+ integrations.
Fibery is a connected workspace founded in Prague in 2016 that merges database, documents and project management. The Business plan starts around $7/user/month, ideal for remote teams that want a custom data model.
Dendron is an open-source hierarchical note-taking tool built on VS Code, with local-first Markdown storage and 100+ commands for managing knowledge bases of tens of thousands of notes. Free and suited to developers and heavy knowledge users.
Craft is a modern document and knowledge base tool by Luki Labs, native on macOS, iOS and iPadOS with a web version. It is usable on the free plan with Pro from $4.99/user/mo, combining card-based editing, Markdown and Craft AI for personal and team knowledge management.
Capacities is an object-based personal knowledge management tool from a German team, launched in 2019, organizing notes, people, projects, and ideas as objects; the free plan offers unlimited objects, and Pro unlocks calendar and backlink views for about €10/month.
Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
Re:Amaze is a multi-channel support platform founded in the United States in 2014, with a unified inbox covering 6+ channels including email, chat, and social, built-in knowledge base and automation, deep Shopify integration, and Starter plans from $49/month.
osTicket is one of the most widely used open-source ticketing systems, free under GPLv2 and self-hosted, with over 10 million downloads. Its lightweight architecture and mature SLA and knowledge base make it the go-to for budget-conscious teams.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Chatwoot is an open-source customer communication platform founded in 2017 in Mumbai, India; the MIT-licensed community edition is free to self-host, with a 6+ channel unified inbox and cloud plans from $15/agent/month as an open-source Intercom alternative.
Quip is a Salesforce-owned team collaboration platform combining documents, spreadsheets, and chat, acquired by Salesforce in 2016 for $750 million. From about $30/user/month, it suits teams deeply invested in Salesforce.
YouTrack is an issue tracking and project management tool launched by JetBrains in 2009, headquartered in Prague, Czech Republic, known for keyboard-first operation, agile boards, a built-in knowledge base, and workflow automation, with cloud and self-hosted deployment.