Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Helpshift is a mobile-first support platform founded in San Francisco in 2011, providing embedded support SDKs for iOS, Android, and Unity apps. AI bots handle up to 70% of common inquiries, making it a representative solution for gaming and mobile app support.
FreeCamp is a 100% free, open source and self-hosted online customer service chat platform, providing live chat and basic ticketing via a website plugin. Ideal for budget-limited startups seeking private deployment.
Chatwoot is an open-source customer communication platform founded in 2017 in Mumbai, India; the MIT-licensed community edition is free to self-host, with a 6+ channel unified inbox and cloud plans from $15/agent/month as an open-source Intercom alternative.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.
Redmine is an open-source project management and issue tracking tool created by Jean-Philippe Lang in 2006, built with Ruby on Rails under GPLv2, supporting multiple projects, Gantt charts, time tracking, and 1000+ plugins, and completely free to self-host.
HubSpot Service Hub is HubSpot's customer service module launched in 2018, deeply integrated with the free CRM and offering ticketing, SLA, knowledge base, omnichannel support, and NPS surveys. The free tier includes basic tickets, and Pro starts at about $100/month.
Crisp is an all-in-one customer communication platform founded in 2015 in Paris, France, with a free plan for 2 agents and a shared inbox, live chat, knowledge base, and AI chatbot serving 30,000+ companies.
Intercom is a customer communication platform founded in 2011, combining live chat, messaging, ticketing, and the Fin AI support agent and serving 25,000+ customers worldwide. Fin is billed at $0.99 per successful resolution, and Essential starts at $29/seat/month.