Provider Overview

Hiver is a Business Tools customer management platform built directly into Gmail, bringing shared inboxes, task management, SLA tracking, and collaboration features into the Gmail interface. Team members can manage customer support emails without switching tools. Features include shared inboxes, notes, task assignment, SLA management, and analytics reports. Ideal for Google Workspace users looking to improve customer management efficiency without changing their workflow.

Core Capabilities

  • Shared Inboxes: Multi-user email management with task assignment and notes.
  • SLA Management: Set response and resolution time SLAs with auto-tracking and alerts.
  • Analytics: Team response time, ticket volume, and customer satisfaction dashboards.
  • Collaboration: Internal notes, task assignments, and email delegation.

Use Cases

  • Google Workspace Users: Zero learning curve for teams already using Gmail.
  • Customer Support Teams: Lightweight shared inbox management solution.