Company Overview
Chaport is a live chat and AI chatbot platform built for small and medium businesses. Founded in 2015 by Serg Entelis and Alex Entelis, Chaport is headquartered in Limassol, Cyprus (the founding team originally from Ukraine). Chaport is known for its rapid deployment, ease of use, and excellent value, helping SMBs build an efficient online customer service system at minimal cost.
Chaport's key advantage lies in its "dual-engine" architecture — offering both traditional human live chat and an integrated AI chatbot engine that can automatically answer common questions, collect visitor information, and seamlessly escalate to human agents when needed. Additionally, Chaport's proactive Triggers can send automated invitations based on visitor behavior, significantly improving conversion rates.
Core Products
Chaport offers the following core products and services:
| Product/Service | Description |
|---|---|
| Chaport Live Chat | Core product, website live chat tool with multi-channel unified inbox |
| Chaport AI Chatbot | AI-powered auto-conversation engine for intelligent intent recognition |
| Chaport Shared Inbox | Team collaboration inbox supporting multiple agents simultaneously |
| Chaport Triggers | Visitor behavior-based proactive invitation rules (page visits, browsing, etc.) |
| Chaport Knowledge Base | Self-service knowledge base builder with AI auto-matching |
| Chaport Reports | Customer service analytics covering conversation volume, satisfaction, response time |
| Chaport API | RESTful API for integrating chat data with CRM and external systems |
Key Competitors
Chaport competes with the following products in the global live chat and customer service market:
- Tawk.to — Free live chat tool with massive market share
- LiveChat — Full-featured professional live chat platform
- Tidio — Chat and automation platform for small businesses
- Crisp — Modern customer service tool combining chat, inbox, and knowledge base
- Zendesk Chat — Chat product from the comprehensive Zendesk platform
- Intercom — Modern customer communication platform
- Freshchat — Freshdesk's live chat and messaging solution
