Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
Provider
12 results shown
HubSpot is an all-in-one CRM platform founded in Cambridge, USA, in 2006, with 6 Hubs for marketing, sales, service, and operations serving 200,000+ customers worldwide. The free CRM has unlimited users and the App Marketplace offers 1,500+ integrations.
TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
Helpshift is a mobile-first support platform founded in San Francisco in 2011, providing embedded support SDKs for iOS, Android, and Unity apps. AI bots handle up to 70% of common inquiries, making it a representative solution for gaming and mobile app support.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
eAssistance Pro is a US-based lightweight website live chat software founded in 2004, supporting 20+ languages with a deployable free plan, visitor tracking, and proactive invitations for fast customer support rollout.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.
Article
4 results shownRefund and Dispute Handling Guide: Practical Ways to Reduce Chargebacks
Refund disputes are one of the trickiest issues in payment operations. This article covers the refund and dispute handling process and prevention strategies.
Complete guide to adding an AI Chatbot to your website: from selection to deployment
AI Chatbots can significantly improve website user experience and conversion rates. Complete integration guide from selection to monitoring.
Customer Service Platform Guide: Live Chat / Ticketing / Knowledge Base
Customer service is key to retaining users. This article compares Zendesk, Intercom, Freshdesk, and Help Scout.
AI Customer Support Automation: From Chatbot to smart ticketing
AI is reshaping customer service. From AI Chatbot to smart ticket routing and auto-reply — a complete guide.