Vitally is a real-time customer health platform for B2B customer success teams, offering health scores, NPS surveys, and no-code workflow automation to help SaaS teams reduce churn and improve retention.
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TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
Planhat is a B2B customer success platform founded in 2014, using customer health scores, NPS surveys, and revenue intelligence to flag churn risk and drive renewals and expansion, with deep integrations to Salesforce, HubSpot, and Slack.
Natero is a customer success analytics platform founded in 2013 in California, acquired by Freshworks in 2021; its AI churn prediction and real-time health scores help SaaS companies reduce churn and improve renewals.
Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.
ChurnZero is a real-time customer success platform based in Washington, D.C., USA, using health scoring, churn prediction, and automation playbooks to help B2B SaaS companies reduce churn and grow renewals.