Vitally is a real-time customer health platform for B2B customer success teams, offering health scores, NPS surveys, and no-code workflow automation to help SaaS teams reduce churn and improve retention.
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UserVoice is a customer feedback management platform founded in 2008 in San Francisco, turning customer voice into product roadmaps through feedback boards, voting, and prioritization. Pricing scales with feedback volume and a 30-day free trial is available.
Planhat is a B2B customer success platform founded in 2014, using customer health scores, NPS surveys, and revenue intelligence to flag churn risk and drive renewals and expansion, with deep integrations to Salesforce, HubSpot, and Slack.
Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.
Delighted is a customer experience feedback platform founded in the United States in 2014, with built-in NPS, CSAT, and CES templates and a free plan for 1,000 responses per month; acquired by Qualtrics in 2018.
Pendo is a product experience platform founded in 2013 in Raleigh, North Carolina, USA, unifying product analytics, in-app guidance, NPS feedback, and session replay, with a valuation over $2.5B and 10,000+ enterprise customers.
HubSpot Service Hub is HubSpot's customer service module launched in 2018, deeply integrated with the free CRM and offering ticketing, SLA, knowledge base, omnichannel support, and NPS surveys. The free tier includes basic tickets, and Pro starts at about $100/month.