Vitally is a real-time customer health platform for B2B customer success teams, offering health scores, NPS surveys, and no-code workflow automation to help SaaS teams reduce churn and improve retention.
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Totango is a customer success platform founded in 2010 in California and acquired by Zendesk in 2021, offering health scores and automated workflows. The Enterprise plan covers 2,000 customer accounts, and the Unison engine produces health scores in 1-2 days.
Planhat is a B2B customer success platform founded in 2014, using customer health scores, NPS surveys, and revenue intelligence to flag churn risk and drive renewals and expansion, with deep integrations to Salesforce, HubSpot, and Slack.
Natero is a customer success analytics platform founded in 2013 in California, acquired by Freshworks in 2021; its AI churn prediction and real-time health scores help SaaS companies reduce churn and improve renewals.
ChurnZero is a real-time customer success platform based in Washington, D.C., USA, using health scoring, churn prediction, and automation playbooks to help B2B SaaS companies reduce churn and grow renewals.