Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
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TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
osTicket is one of the most widely used open-source ticketing systems, free under GPLv2 and self-hosted, with over 10 million downloads. Its lightweight architecture and mature SLA and knowledge base make it the go-to for budget-conscious teams.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.
HubSpot Service Hub is HubSpot's customer service module launched in 2018, deeply integrated with the free CRM and offering ticketing, SLA, knowledge base, omnichannel support, and NPS surveys. The free tier includes basic tickets, and Pro starts at about $100/month.
HappyFox is a help desk and ticketing platform founded in San Francisco in 2011, with its R&D center in Chennai, India. It offers a unified multi-channel inbox, SLA management, visual workflows, a knowledge base, and community forums, suited to mid-to-large enterprise support teams.