Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
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Re:Amaze is a multi-channel support platform founded in the United States in 2014, with a unified inbox covering 6+ channels including email, chat, and social, built-in knowledge base and automation, deep Shopify integration, and Starter plans from $49/month.
Gorgias is an e-commerce support platform founded in San Francisco in 2016, deeply integrated with Shopify, Magento, and BigCommerce and serving over 15,000 merchants. Its AI automation handles about 30% of common inquiries, making it an all-in-one omnichannel support and automation solution.
Intercom is a customer communication platform founded in 2011, combining live chat, messaging, ticketing, and the Fin AI support agent and serving 25,000+ customers worldwide. Fin is billed at $0.99 per successful resolution, and Essential starts at $29/seat/month.