Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
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Zendesk is a leading global customer service software, founded in 2007 with headquarters in San Francisco, taken private for USD 10.2 billion in 2022, serving 100,000+ enterprise customers with omnichannel ticketing, AI support, and knowledge base solutions.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.