Customer Experience

UserVoice

United States

UserVoice is a customer feedback management platform founded in 2008 in San Francisco, turning customer voice into product roadmaps through feedback boards, voting, and prioritization. Pricing scales with feedback volume and a 30-day free trial is available.

Gladly

United States

Gladly is a people-centric conversational customer service platform founded in 2014 in San Francisco, serving large retail brands such as Ulta Beauty and Tory Burch. Omnichannel customer profiles with AI assistance turn every interaction into customer lifetime value.

Gainsight

United States

Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.

Delighted

United States

Delighted is a customer experience feedback platform founded in the United States in 2014, with built-in NPS, CSAT, and CES templates and a free plan for 1,000 responses per month; acquired by Qualtrics in 2018.

AskNicely

United States

AskNicely is an NPS customer experience management platform founded in Portland, USA in 2015, launching its first NPS survey within minutes and using AI to analyze feedback and generate action items for hundreds of enterprise customers worldwide.

Nextiva

United States

Nextiva is a UCaaS platform founded in 2008 in Arizona, serving 100,000+ businesses with cloud phone, video meetings, contact center, and CRM in one solution, backed by a 99.999% uptime SLA.

Kustomer

United States

Kustomer is an AI-powered customer service platform founded in 2015 in New York, USA, unifying omnichannel interactions in a Customer Timeline, acquired by Meta in 2021, offering AI automation and deep customization for complex support brands.