Salesforce Service Cloud is an enterprise omnichannel customer service platform built on the world's number-one CRM ecosystem, supporting ticketing, knowledge base, field service, and Einstein AI. Service Cloud starts at $25/user/month and suits mid-to-large enterprises with complex processes.
HubSpot is an all-in-one CRM platform founded in Cambridge, USA, in 2006, with 6 Hubs for marketing, sales, service, and operations serving 200,000+ customers worldwide. The free CRM has unlimited users and the App Marketplace offers 1,500+ integrations.
TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
Helpshift is a mobile-first support platform founded in San Francisco in 2011, providing embedded support SDKs for iOS, Android, and Unity apps. AI bots handle up to 70% of common inquiries, making it a representative solution for gaming and mobile app support.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
eAssistance Pro is a US-based lightweight website live chat software founded in 2004, supporting 20+ languages with a deployable free plan, visitor tracking, and proactive invitations for fast customer support rollout.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
Hiver is a Gmail-native customer support platform founded in 2011 in the United States, providing shared inboxes, SLA management, and AI support. The free plan has unlimited users with 3 channels, and Pro starts at $55/user/month, serving 10,000+ teams worldwide.
Kustomer is an AI-powered customer service platform founded in 2015 in New York, USA, unifying omnichannel interactions in a Customer Timeline, acquired by Meta in 2021, offering AI automation and deep customization for complex support brands.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
Gorgias is an e-commerce support platform founded in San Francisco in 2016, deeply integrated with Shopify, Magento, and BigCommerce and serving over 15,000 merchants. Its AI automation handles about 30% of common inquiries, making it an all-in-one omnichannel support and automation solution.