Whereby, founded in Oslo, Norway in 2015, is a browser-native video conferencing platform with no downloads, serving more than 10 million users and offering an embedded video API and permanent room links.
💬 Communication
Compare 253 communication and business tools covering messaging, video conferencing, project management, CRM and more.
Wire is an end-to-end encrypted communication platform founded in Zurich, Switzerland in 2014, offering encrypted messaging, voice and video, with open-source core code and self-hosting support, adopted by German federal agencies.
Zulip is an open-source team chat platform created in 2012 and released under Apache 2.0 in 2015, maintained by Kandra Labs and headquartered in San Francisco, United States. Its unique Stream+Topic threaded model makes async communication efficient and orderly, with unlimited users and self-hosting on the free plan.
Aquire is a US-based AI recruitment communication automation platform integrating with major ATS systems such as Greenhouse, Lever and Workday, with 24/7 automated candidate responses that reportedly cut repetitive communication workload by roughly 50%-80%.
AskNicely is an NPS customer experience management platform founded in Portland, USA in 2015, launching its first NPS survey within minutes and using AI to analyze feedback and generate action items for hundreds of enterprise customers worldwide.
Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
Chatra is a lightweight live chat and online customer service tool for small ecommerce businesses. The free plan includes 1 seat with unlimited messages, plus proactive chat, visitor tracking, and mobile responses, with integrations for 15+ platforms including Shopify and WordPress.
Chatwoot is an open-source customer communication platform founded in 2017 in Mumbai, India; the MIT-licensed community edition is free to self-host, with a 6+ channel unified inbox and cloud plans from $15/agent/month as an open-source Intercom alternative.
ChurnZero is a real-time customer success platform based in Washington, D.C., USA, using health scoring, churn prediction, and automation playbooks to help B2B SaaS companies reduce churn and grow renewals.
Comm100 is a Vancouver-based customer messaging platform unifying live chat, help desk, knowledge base, and AI chatbot with FedRAMP-level security, starting at about $49/agent/month.
Delighted is a customer experience feedback platform founded in the United States in 2014, with built-in NPS, CSAT, and CES templates and a free plan for 1,000 responses per month; acquired by Qualtrics in 2018.
Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.
Dixa is a messaging-first customer service platform founded in 2015 in Copenhagen, Denmark, unifying 5 channels into a single inbox and serving 500+ enterprise customers.
eAssistance Pro is a US-based lightweight website live chat software founded in 2004, supporting 20+ languages with a deployable free plan, visitor tracking, and proactive invitations for fast customer support rollout.
EazyDesk is an India-based help desk and customer support software founded in 2009, offering multi-channel ticketing, live chat, and a knowledge base, with more than 5,000 global customers as of 2020.
FreeCamp is a 100% free, open source and self-hosted online customer service chat platform, providing live chat and basic ticketing via a website plugin. Ideal for budget-limited startups seeking private deployment.
Freshchat is Freshworks' omnichannel customer messaging platform aggregating web, mobile, social, and WhatsApp channels, with a Freddy AI bot that deflects up to 86% of requests, serving 74,000+ businesses.
Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.
Gladly is a people-centric conversational customer service platform founded in 2014 in San Francisco, serving large retail brands such as Ulta Beauty and Tory Burch. Omnichannel customer profiles with AI assistance turn every interaction into customer lifetime value.
Help Scout is a customer service platform founded in Boston in 2011, serving more than 20,000 companies worldwide. Shared inbox, Docs knowledge base, and Beacon in-app help are integrated into one solution, known for simple and human email support.
Helpshift is a mobile-first support platform founded in San Francisco in 2011, providing embedded support SDKs for iOS, Android, and Unity apps. AI bots handle up to 70% of common inquiries, making it a representative solution for gaming and mobile app support.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Natero is a customer success analytics platform founded in 2013 in California, acquired by Freshworks in 2021; its AI churn prediction and real-time health scores help SaaS companies reduce churn and improve renewals.
Olark is a lightweight live-chat customer service tool from San Francisco, live since 2009 and serving 10,000+ SMBs, embedding via one JavaScript snippet with visitor monitoring and CRM integrations for low-friction support.