osTicket is one of the most widely used open-source ticketing systems, free under GPLv2 and self-hosted, with over 10 million downloads. Its lightweight architecture and mature SLA and knowledge base make it the go-to for budget-conscious teams.
💬 Communication
Compare 253 communication and business tools covering messaging, video conferencing, project management, CRM and more.
Planhat is a B2B customer success platform founded in 2014, using customer health scores, NPS surveys, and revenue intelligence to flag churn risk and drive renewals and expansion, with deep integrations to Salesforce, HubSpot, and Slack.
Provide Support is a long-established US customer support platform offering live chat and remote desktop support since 1998. From $8.25/operator/month with visitor monitoring and proactive chat, it is a cost-effective choice for website support.
Re:Amaze is a multi-channel support platform founded in the United States in 2014, with a unified inbox covering 6+ channels including email, chat, and social, built-in knowledge base and automation, deep Shopify integration, and Starter plans from $49/month.
Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
TeamSupport is a B2B customer support platform founded in 2008 in Dallas, United States, offering multi-channel ticketing, SLA and contract management, customer health scoring, and product lifecycle tracking to thousands of B2B companies worldwide.
Totango is a customer success platform founded in 2010 in California and acquired by Zendesk in 2021, offering health scores and automated workflows. The Enterprise plan covers 2,000 customer accounts, and the Unison engine produces health scores in 1-2 days.
UserVoice is a customer feedback management platform founded in 2008 in San Francisco, turning customer voice into product roadmaps through feedback boards, voting, and prioritization. Pricing scales with feedback volume and a 30-day free trial is available.
Vitally is a real-time customer health platform for B2B customer success teams, offering health scores, NPS surveys, and no-code workflow automation to help SaaS teams reduce churn and improve retention.
Zoho Desk is the context-aware help desk software launched by Zoho in 2016, supporting multi-channel ticketing across email, chat, phone, and social media, with built-in AI chatbot and SLA management; the free plan supports 3 agents, deeply integrated with Zoho CRM.
Celoxis is an enterprise project management (PPM) suite offering every feature module at about $25/user/month with SaaS and on-premise deployment options, covering 10+ project lifecycle modules as a high-value choice.
Favro is an agile project planning and collaboration platform founded in 2014 in Stockholm, Sweden, blending boards, backlogs, and roadmaps, with Lite at $5.1/user/month and customers including Telenor, Disney, and EA.
Fibery is a connected workspace founded in Prague in 2016 that merges database, documents and project management. The Business plan starts around $7/user/month, ideal for remote teams that want a custom data model.
Fleep is a team chat and project collaboration tool founded in Tallinn, Estonia in 2014, merging conversations, tasks, files and issue tracking into one thread. The free plan lets small teams start immediately.
Height is an AI-native project management tool founded in San Francisco in 2020, a YC W20 company with over $45 million in funding. AI automatically classifies tasks, assigns owners, and plans sprints to reduce repetitive management work.
HiTask is a veteran task and project management tool developed by a US team, combining projects, tasks, a shared calendar, and time tracking on a single-screen dashboard. The free plan gets you started, with email task creation and mobile sync included.
Hive is an all-in-one productivity and project management platform founded in San Francisco in 2014, supporting 5 views including Kanban and Gantt with 1000+ integrations. Built-in email and instant messaging, plus Action Cards and AI assistance, boost team collaboration.
Hygger is an agile project management tool founded in San Francisco, USA, in 2017, blending Kanban with Scrum and offering product roadmaps, smart prioritization, and time tracking. The free plan has unlimited users but 50 tasks; Standard starts at $7/user/month.
MeisterTask, developed by MeisterLabs as the sister product of MindMeister, is an intuitive Kanban task management tool with a genuinely useful free plan, built-in time tracking, and automation for individuals and small teams.
Paymo is a project management and time tracking platform built by a Romanian team, serving global users since 2014. Task management, Gantt charts, time tracking, and invoicing in one workspace suit freelancers and small service teams.
Planio is a hosted Redmine project management platform founded in Berlin, Germany in 2013, integrating issue tracking, Wiki, Git/SVN, and a helpdesk with German data centers and GDPR compliance from about EUR 3 per user/month.
ProjectManager.com, founded in 2006 and headquartered in Austin, Texas, excels at real-time Gantt charts, Kanban boards, timesheets, and dashboards, offering 15+ report templates and 100+ integrations for traditional and hybrid project teams.