Olark is a lightweight live-chat customer service tool from San Francisco, live since 2009 and serving 10,000+ SMBs, embedding via one JavaScript snippet with visitor monitoring and CRM integrations for low-friction support.
CATEGORY · 💬
Communication providers
Compare 191 communication and business tools covering messaging, video conferencing, project management, CRM and more.
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Communication
Nightwatch is an SEO rank tracking tool headquartered in the Netherlands, offering daily multi-engine keyword ranking monitoring, white-label reports, and API integration for SEO agencies and teams that value data freshness.
Gorgias is an e-commerce support platform founded in San Francisco in 2016, deeply integrated with Shopify, Magento, and BigCommerce and serving over 15,000 merchants. Its AI automation handles about 30% of common inquiries, making it an all-in-one omnichannel support and automation solution.
Google Chat is the team messaging tool built into Google Workspace, supporting 1-on-1 and group chats with threaded discussions, deeply integrated with Gmail, Drive, and Meet, and supporting bot automation.
Deskpro is an enterprise help desk and ticketing platform launched in 2008 that supports both cloud and on-premise deployment, covering multi-channel ticketing, ITSM/ITIL, and knowledge base for finance, government, and healthcare.
Teamwork (Teamwork Projects), founded in 2007 in Cork, Ireland, is a project management platform organized around clients with built-in time tracking, billing and a client portal, expanding into a product matrix including Teamwork Desk and CRM for 20,000+ service-driven teams.
Ryver is a U.S.-based team collaboration platform that combines chat, topics, and task management in one app, replacing a Slack and Trello combination. Starter starts at $69/month with unlimited messaging, task boards, and voice/video calls.
Teamwork, founded in 2007 in Cork, Ireland, is a project management platform organized around clients, with built-in time tracking, billing and a client portal, serving 20,000+ agencies and professional services teams.
SupportBee is a shared inbox customer support platform founded in 2011 in San Francisco, managing email tickets through a Gmail-like interface with automatic classification, customer profiles and a knowledge base, a lightweight alternative to Zendesk and Help Scout.
HappyFox is a help desk and ticketing platform founded in San Francisco in 2011, with its R&D center in Chennai, India. It offers a unified multi-channel inbox, SLA management, visual workflows, a knowledge base, and community forums, suited to mid-to-large enterprise support teams.
LiveAgent is an all-in-one help desk built by the Slovakian team QualityUnit since 2004 and now owned by Polish SalesManago. It unifies email, live chat, phone, and social requests in one workbench, with 180+ integrations and 50+ report templates, plus a free plan.
Brosix is a peer-to-peer encrypted instant messaging platform founded in Bulgaria in 2006, using AES-256 encryption and a private-network architecture to deliver chat, voice/video, screen sharing and remote control for teams.
Richpanel is an e-commerce support help desk founded in Bengaluru, India in 2016, deeply integrated with Shopify, BigCommerce, WooCommerce, and other platforms, with built-in AI chatbot, order management, and return processing to help e-commerce brands improve support efficiency.
SupportPal is a UK self-hosted help desk and ticketing system, with its core product launched in 2012 (originally ArcticDesk, renamed in 2016), offering a 30-day free trial so businesses keep customer data on their own servers and meet data sovereignty requirements.
Signal is operated by the non-profit Signal Foundation using Signal Protocol end-to-end encryption, backed by $50 million in funding, free forever with no ads, and is the security benchmark recommended by privacy experts worldwide.
Crisp is an all-in-one customer communication platform founded in 2015 in Paris, France, with a free plan for 2 agents and a shared inbox, live chat, knowledge base, and AI chatbot serving 30,000+ companies.
tawk.to is a free live chat and customer support platform founded in 2012 in Nevada, United States, with a permanently free plan supporting unlimited agents and live chat, knowledge base, ticketing, and AI assistance, serving 2,000,000+ users.
OpenProject is the well-known open-source project management software from Berlin, Germany, released under GPLv3 in 2012 with 100,000+ installations, offering Gantt charts, Scrum/Kanban boards, time tracking and BIM, available self-hosted or in the cloud with a free community edition.
YouTrack is an issue tracking and project management tool launched by JetBrains in 2009, headquartered in Prague, Czech Republic, known for keyboard-first operation, agile boards, a built-in knowledge base, and workflow automation, with cloud and self-hosted deployment.
Element is an end-to-end encrypted messaging client built on the open Matrix protocol, headquartered in London, United Kingdom, with E2EE by default, decentralized federation, open source, and ISO/IEC 27001:2022 certification.
Jitsi is an open-source video conferencing project that began as SIP software in 2003 and is now maintained by 8x8, offering the free no-registration meet.jit.si service and fully self-hosted deployment, built on WebRTC with an end-to-end encryption option for privacy- and sovereignty-minded teams.
Session is a decentralized end-to-end encrypted messaging app that lets you register anonymously with a 66-character Session ID and routes messages through 1000+ service nodes, a leading tool for privacy and anonymous communication.
WeCom, launched by Tencent in 2016, is an enterprise communication and collaboration platform connected to more than 10 million organizations, interoperating with personal WeChat to reach over 1 billion users with built-in approvals, attendance and document OA.
Chaport is a live chat and AI chatbot platform founded in 2015; the free plan includes 1 agent with unlimited chats, a 6+ channel unified inbox, and an AI bot for 24/7 responses, offering high value for SMBs.
Gainsight is a customer success platform founded in San Francisco in 2009, known for AI health scores, churn prevention, and renewal management, reducing churn by up to 20%+ with 95% renewal forecast accuracy.
Totango is a customer success platform founded in 2010 in California and acquired by Zendesk in 2021, offering health scores and automated workflows. The Enterprise plan covers 2,000 customer accounts, and the Unison engine produces health scores in 1-2 days.
ProofHub is a project management and team collaboration platform with unlimited-user pricing from $45/month for Essential. Built-in Gantt charts, time tracking, and file proofing make it a high-value choice for SMB teams.
Billy is a cloud accounting software founded in 2009 in Copenhagen, Denmark, and part of the Visma group since 2018. With deep VAT and bank-connection localization across Denmark, Sweden, Norway, and Finland, its free plan handles invoicing while paid plans start at DKK 29/month, making it the accounting choice for Nordic SMBs.
RingCentral is a UCaaS unified communications platform founded in Belmont, California in 1999; MVP combines cloud PBX, video conferencing, and team messaging, covers local numbers in 40+ countries, offers a 99.999% SLA, and serves hundreds of thousands of enterprise customers.
Aquire is a US-based AI recruitment communication automation platform integrating with major ATS systems such as Greenhouse, Lever and Workday, with 24/7 automated candidate responses that reportedly cut repetitive communication workload by roughly 50%-80%.
Hygger is an agile project management tool founded in San Francisco, USA, in 2017, blending Kanban with Scrum and offering product roadmaps, smart prioritization, and time tracking. The free plan has unlimited users but 50 tasks; Standard starts at $7/user/month.
Dialpad is an AI cloud communications platform founded in 2011 in San Francisco, USA, with real-time voice-to-text across voice, video meetings, and contact center, local numbers in 100+ countries, and a valuation above $4 billion in 2022.
Celoxis is an enterprise project management (PPM) suite offering every feature module at about $25/user/month with SaaS and on-premise deployment options, covering 10+ project lifecycle modules as a high-value choice.
ChurnZero is a real-time customer success platform based in Washington, D.C., USA, using health scoring, churn prediction, and automation playbooks to help B2B SaaS companies reduce churn and grow renewals.
Topic is an independent content production studio (Topic Studios) founded in 2014 in New York under First Look Media, specializing in films, documentaries, and podcasts. The Trial of the Chicago 7 earned 6 Oscar nominations, and A Real Pain helped its star win Best Supporting Actor.
Zenhub is an agile project management platform natively integrated with GitHub, founded in San Francisco in 2016. It embeds kanban boards, roadmaps, Epics, and agile reports directly into the GitHub workflow, letting development teams manage the full journey from requirements to delivery inside GitHub.